Returns
At Sunset Studios, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item, and we're here to make that process as smooth as possible.
Return Policy
If you're not happy with your purchase for any reason, you can return it within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the packing slip or order confirmation email with your return.
How to Initiate a Return
- Log in to your account on our website.
- Go to the "Order History" section and select the order containing the item you wish to return.
- Click the "Request Return" button and follow the instructions provided.
Once your return request is approved, you will receive further instructions on how to return the item.
Refunds and Exchanges
- Refunds: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Exchanges: If you need to exchange an item for a different size or color, please initiate a return as described above. Once we receive your return and it meets our criteria, we will process the exchange and ship the replacement item to you.
Return Shipping
You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error (e.g., receiving the wrong item or a defective product). In such cases, we will provide a prepaid shipping label for your return.
Contact Us
If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at customersupport@example.com or call us at +1 (123) 456-7890. We're here to help!
